Author Topic: Cannot connect blubrry account for statistics - blank window!  (Read 131 times)

Jonas Jankus

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Cannot connect blubrry account for statistics - blank window!
« on: October 10, 2017, 01:35:49 pm »
Hello,

I would like to receive free statistics for my Podcast to see how useful they are. Unfortunately it is a blank window and I cant input anything. Screenshot is linked here: http://puu.sh/xUNDr/d9556a802b.png.

I am using windows 7, and the problem appears in both firefox and chrome (both are up to date).

What could be causing this, and is there any other way to link my account?

Thank you!

Shawn Thorpe

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Re: Cannot connect blubrry account for statistics - blank window!
« Reply #1 on: October 10, 2017, 04:56:52 pm »
Please follow these steps:
1.) Go to blubrry.com and if you're already logged in, log out (if you're not logged in, go to step 2)
2.) Clear your browser cache
3.) Log back into your Blubrry account and see if you see the stats again
4.) Log into your WordPress dashboard and go to PowerPress >> Settings, Advanced Mode >> Services & Stats and click the "Click here to configure..." button
5.) Enter your Blubrry username and password into the popup box and click Remove and follow any confirmation screens that come up after
6.) Repeat steps 4 and 5 but instead of clicking Remove, click Save instead to reauthorize your site's connection to your Blubrry account

Please report back and let us know if that helped.

Jonas Jankus

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Re: Cannot connect blubrry account for statistics - blank window!
« Reply #2 on: October 11, 2017, 03:53:16 am »
Hi Shawn,

thank your for your reply.

After I deleted the cache and logged out and back in I still get displayed the same page on blubrry.com statistics: http://puu.sh/xVkp4/3120c7bb9a.png

When trying to enter my username and pw I get the same blank window again: http://puu.sh/xVkrT/aa4f5e2345.png

I am using Divi Theme 3.0.31 btw.

Is there another way to input my login details into the plugin, maybe via a file on my server?

Shawn Thorpe

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Re: Cannot connect blubrry account for statistics - blank window!
« Reply #3 on: October 12, 2017, 10:44:55 am »
What's the name of your podcasts as it appears in your Blubrry account?