We monitor the forums when we have free time. Support for our free open source plugin is handled here on the forums or you can pay us as consultants for one-on-one phone/Gotomeeting sessions. learn more about our support options here: http://create.blubrry.com/support/
For our paid services, if you are having problems please use our contact form www.blubrry.com/contact.php
. Again this is covered on our support page http://create.blubrry.com/support/
We do prefer PowerPress questions like these to be asked here in the forums and when we get time we'll respond, this way the answers help fellow users (forum is searchable).
2. If you copy the link on the web page that has the statistics redirect implemented, then it would copy the tracking URL. Otherwise if you copy the URL you just pasted into the Media URL field from editing your blog post the tracking URL will not be in there. You can manually add the tracking URL, go to www.blubrry.com
, sign-in, click "manage account". Go to "media stats", then click the "getting started" link, one of the options is to manually create the stats redirect. Again this is by design as many podcasters will paste URLs to media that is not theirs in their show notes and they do not want those URLs automatically tracked.
4. When your migration was completed you should have received an email to a link in the "manage account" section that lists all the media files and their statuses (if they migrated ok or not). You can go to this page by going to www.blubrry.com
, sign-in, click "manage account". Go to "migrate media" (same page you went to when you started the migration request).
If you have high demands and need support 24 hours a day 7 days a week, we do offer professional services through our parent company www.rawvoice.com
, the cost though is in a completely different league than what we offer to podcasters through blubrry. You get our cell numbers and a special email address that sends alerts to staff on call. Is this something you need?