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iTunes is not updating (my podcast is 4 episodes behind)
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Topic: iTunes is not updating (my podcast is 4 episodes behind) (Read 8060 times)
eeandtee
Full Member
Posts: 16
iTunes is not updating (my podcast is 4 episodes behind)
«
on:
November 12, 2012, 02:29:50 pm »
Simple problem. I have no idea how to fix it.
My iTunes feed:
https://itunes.apple.com/us/podcast/daf-yomi-online/id549612151
My Podcst feed:
http://daf.finkorswim.com/feed/podcast/
iTunes is 4 podcasts behind. Please help.
Thank you.
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #1 on:
November 12, 2012, 03:56:04 pm »
Disable any plugins you've added/updated recnetly. If a plugin modifies the feed incorrectly it will make your feed invalid. You can also make the number of posts per feed setting smaller, i see a lot of episodes in your feed which may be a problem for iTunes.
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eeandtee
Full Member
Posts: 16
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #2 on:
November 12, 2012, 04:25:41 pm »
Thanks for the reply.
I don't think I updated any plugins lately.
I have it set for 75 posts in the feed and it has been fine for weeks. This is a recent development.
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
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Reply #3 on:
November 12, 2012, 04:29:05 pm »
If you think you have all your ducks in a row, then the next step is to contact apple and find out what the problem is.
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eeandtee
Full Member
Posts: 16
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #4 on:
November 12, 2012, 04:31:11 pm »
Okay. Thanks.
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thegatheringumc
Newbie
Posts: 1
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #5 on:
November 13, 2012, 02:46:28 pm »
Did you find anything out? I'm having the same issue... The last two episodes aren't showing up on
the iTunes preview page for the podcast
, or the iTunes Store, although they are loading and downloading in iTunes for users who are already subscribed. The last episode that appears is from 10/28/12. Anyone have any ideas?
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #6 on:
November 13, 2012, 02:51:04 pm »
Again, check other plugins, make sure updated plugins aren't causing issues, then otherwise contact Apple about the issue.
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #7 on:
November 13, 2012, 11:47:47 pm »
It appears that iTunes themselves have had an internal issue over the weekend with listings not getting updated.
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eeandtee
Full Member
Posts: 16
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #8 on:
November 15, 2012, 10:52:06 am »
Update:
So iTunes magically updated a few days ago. But now it is stuck 2 days behind again. I sent a message to iTunes through "Report a Concern". We will see what happens.
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #9 on:
November 15, 2012, 11:05:20 am »
iTunes is having issues with their directory. I would sit tight.
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eeandtee
Full Member
Posts: 16
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #10 on:
November 16, 2012, 12:00:35 pm »
How much longer will this be an issue?
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #11 on:
November 16, 2012, 12:03:06 pm »
I believe they've caught up all the listings mid week, but I don't know for sure. If you want specifics you will need to contact Apple.
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eeandtee
Full Member
Posts: 16
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #12 on:
November 16, 2012, 12:09:10 pm »
Does that mean that my podcast should have been updated already?
Is there any way to contact them aside from "report a concern"? I've left them two messages with no response.
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angelo
CIO, RawVoice
Administrator
Hero Member
Posts: 4483
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #13 on:
November 16, 2012, 12:52:19 pm »
There is a web form and an email address you can try. Mike has that info, he's on travelright now but can reply when he's back with the links.
Usually takes 3 days for Apple to respond by the way.
What is your itunes listing URL? We can take a look if you share that info.
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eeandtee
Full Member
Posts: 16
Re: iTunes is not updating (my podcast is 4 episodes behind)
«
Reply #14 on:
November 16, 2012, 02:37:48 pm »
Is the iTunes listing URL different than the one I put in the OP?
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Blubrry Podcasting Community Forum
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Hey Blubrry
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iTunes is not updating (my podcast is 4 episodes behind)