Author Topic: iTunes is not updating (my podcast is 4 episodes behind)  (Read 8060 times)

eeandtee

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iTunes is not updating (my podcast is 4 episodes behind)
« on: November 12, 2012, 02:29:50 pm »
Simple problem. I have no idea how to fix it.

My iTunes feed: https://itunes.apple.com/us/podcast/daf-yomi-online/id549612151

My Podcst feed: http://daf.finkorswim.com/feed/podcast/

iTunes is 4 podcasts behind. Please help.

Thank you.

angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #1 on: November 12, 2012, 03:56:04 pm »
Disable any plugins you've added/updated recnetly. If a plugin modifies the feed incorrectly it will make your feed invalid. You can also make the number of posts per feed setting smaller, i see a lot of episodes in your feed which may be a problem for iTunes.

eeandtee

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #2 on: November 12, 2012, 04:25:41 pm »
Thanks for the reply.

I don't think I updated any plugins lately.

I have it set for 75 posts in the feed and it has been fine for weeks. This is a recent development.

angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #3 on: November 12, 2012, 04:29:05 pm »
If you think you have all your ducks in a row, then the next step is to contact apple and find out what the problem is.

eeandtee

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #4 on: November 12, 2012, 04:31:11 pm »
Okay. Thanks.

thegatheringumc

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #5 on: November 13, 2012, 02:46:28 pm »
Did you find anything out? I'm having the same issue... The last two episodes aren't showing up on the iTunes preview page for the podcast, or the iTunes Store, although they are loading and downloading in iTunes for users who are already subscribed. The last episode that appears is from 10/28/12. Anyone have any ideas?

angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #6 on: November 13, 2012, 02:51:04 pm »
Again, check other plugins, make sure updated plugins aren't causing issues, then otherwise contact Apple about the issue.

angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #7 on: November 13, 2012, 11:47:47 pm »
It appears that iTunes themselves have had an internal issue over the weekend with listings not getting updated.

eeandtee

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #8 on: November 15, 2012, 10:52:06 am »
Update:

So iTunes magically updated a few days ago. But now it is stuck 2 days behind again. I sent a message to iTunes through "Report a Concern". We will see what happens.


angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #9 on: November 15, 2012, 11:05:20 am »
iTunes is having issues with their directory. I would sit tight.

eeandtee

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #10 on: November 16, 2012, 12:00:35 pm »
How much longer will this be an issue?

angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #11 on: November 16, 2012, 12:03:06 pm »
I believe they've caught up all the listings mid week, but I don't know for sure. If you want specifics you will need to contact Apple.

eeandtee

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #12 on: November 16, 2012, 12:09:10 pm »
Does that mean that my podcast should have been updated already?

Is there any way to contact them aside from "report a concern"? I've left them two messages with no response.

angelo

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #13 on: November 16, 2012, 12:52:19 pm »
There is a web form and an email address you can try. Mike has that info, he's on travelright now but can reply when he's back with the links.

Usually takes 3 days for Apple to respond by the way.

What is your itunes listing URL? We can take a look if you share that info.

eeandtee

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Re: iTunes is not updating (my podcast is 4 episodes behind)
« Reply #14 on: November 16, 2012, 02:37:48 pm »
Is the iTunes listing URL different than the one I put in the OP?