Author Topic: Please help: Error occurred obtaining media information.  (Read 1751 times)

abaloo

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Please help: Error occurred obtaining media information.
« on: August 11, 2011, 06:29:25 am »
Hi,

I am getting the error message Error occurred obtaining media information whenever I try to link to a file. However, when I view the page on the site, the link is actually working and displaying. If this were my own site, perhaps I could live with it, but it i a client site and I don't like them using something which appears broken.

Can anyone please please please help with a possible fix?

Best wishes,
Ab

mgdell

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Re: Please help: Error occurred obtaining media information.
« Reply #1 on: August 11, 2011, 09:49:50 am »
Sounds like a problem with the web server the files are on.   Can you post links?   (also see the email I sent you from support)

-Mike

abaloo

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Re: Please help: Error occurred obtaining media information.
« Reply #2 on: August 11, 2011, 09:50:58 am »
Thanks Mike. I have sent you a reply to the email...have you got it?

abaloo

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Re: Please help: Error occurred obtaining media information.
« Reply #3 on: August 11, 2011, 02:56:35 pm »
Hi,

If anyone can help I would appreciate that, as I have not got a solution.

Best wishes,

Ab

angelo

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Re: Please help: Error occurred obtaining media information.
« Reply #4 on: August 16, 2011, 11:36:03 am »
Please reply with the URL to the media file in question.

abaloo

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Re: Please help: Error occurred obtaining media information.
« Reply #5 on: August 16, 2011, 11:46:45 am »
This one has been resolved with my host. Thank you.