Blubrry Podcasting Community Forum

Hey Blubrry => Blubrry PowerPress WordPress Plugin => Topic started by: Wonderbaum on August 23, 2012, 07:17:39 am

Title: Image not showing up in iTunes
Post by: Wonderbaum on August 23, 2012, 07:17:39 am
I don't know why, but suddently our podcast image stopped showing up in iTunes.

I must admit that I find the setup of the Blubrry plugin very confusing  :-[

This is the original feed: http://www.antphilosophy.com/category/podcasts/feed

This is the Feedburner feed (which is also what has been submitted to iTunes): http://feeds.feedburner.com/theindustriousgeeks


Please please, can somebody help me?

Thank you so much!!

/Mikael
Title: Re: Image not showing up in iTunes
Post by: mgdell on August 23, 2012, 09:48:22 am
Your artwork shows up in the feed from powerpress so your issue is with Feedburner or iTunes.

Please contact them for support.   

One thing with Feedburner, turn off the "smartcast" feature... And see if it shows up.

-Mike
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on August 23, 2012, 10:02:56 am
Thank you Mike.

I've turned off the SmartCast and used the Feedburner "Nuke" option.

Any idea how fast I can expect iTunes to repond (see the image show up)?

/Mikael
Title: Re: Image not showing up in iTunes
Post by: mgdell on August 23, 2012, 12:06:48 pm
If they are pulling your feed at a normal rate, it will be 24-72 hours.  If it's somehow stuck (it happens sometimes) it will be more like 2-3 weeks.

One more thing... Are you putting your artwork in the ID3 tags of your media file?  This will make it show up right away on an iPad or iPod touch (iphone too) when that file is played.   See http://www.podcastfaq.com/creating-podcast/audio/id3-tags/ for info about id3 tags.

-Mike
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on August 23, 2012, 05:20:49 pm
Thanks again Mike.

Yes the file is formatted with image and all. It is only iTunes that is giving me a headache.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on August 26, 2012, 01:21:00 pm
It is still not showing up.

I am willing to pay someone to solve this problem for me? Anyone willing to do so?

Feel free to send me a PM.

Thanks
Mikael
Title: Re: Image not showing up in iTunes
Post by: mgdell on August 26, 2012, 03:22:15 pm
It IS showing up in your feed.  the very feed that itunes pulls.   IT WILL show up... You have to wait until itunes pulls your feed again.  This can take as little as 72 hours or as much as 3 weeks (the last time I had the same issue)

-Mike
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on August 26, 2012, 11:40:21 pm
Three weeks is a long time to be patient :)

I'll wait for 3 weeks and see what happens. Thanks again Mike.

/Mikael
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 11, 2012, 02:47:15 am
16 days and still nothing...

Can it really be right that it can take 3 weeks? Is there nobody at Apple to contact about such a thing?
Title: Re: Image not showing up in iTunes
Post by: mgdell on September 11, 2012, 08:42:10 am
Yes, it sucks, but yes, it can take 3 weeks.

You can try the itunes support forums and if you do find a way to contact apple, please share it here!

-Mike
Title: Re: Image not showing up in iTunes
Post by: angelo on September 11, 2012, 09:14:12 am
Double check that your image is showing up in your iTunes listing searching www.apple.com. It may have updated there, just not in your copy of the desktop app.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 11, 2012, 09:26:15 am
You mean here, right? http://itunes.apple.com/us/podcast/the-industrious-geeks/id493517476?mt=2&ign-mpt=uo%3D4 (http://itunes.apple.com/us/podcast/the-industrious-geeks/id493517476?mt=2&ign-mpt=uo%3D4)

It hasn't...
Title: Re: Image not showing up in iTunes
Post by: angelo on September 11, 2012, 09:34:55 am
I looked up that iTunes listing ID, and iTunes is pulling this URL: http://feeds.feedburner.com/theindustriousgeeks The image it's linking to (http://www.antphilosophy.com/wp-content/plugins/podpress/images/logo.jpg) is 650x650. iTunes wants images now to be 1400x1400. Furthermore, if all you did was upload and overwrite your previous image, then it could take over a month for the image to update.

If you're using PowerPress, go to the PowerPress Settings > iTunes tab, and upload the new iTunes image with the correct size there. PowerPress will save the file in a special way to force iTunes to update within 3 days.

As far as FeedBurner is concerned, make sure FeedBurner is updated after you make the change to your blog. We don't provide support for FeedBurner, so you'll need to work out the details with syncing your PowerPress feed with your Feedburner feed on your own.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 11, 2012, 09:57:15 am
Hi Angelo. First of all thanks.

I completely understand that you don't support Feedburner. If I had known how much trouble it would be I wouldn't have used in in the first place.

As for the PowerPress iTunes settings, I believe that I have used a picture that is a sufficient size?

http://awesomescreenshot.com/0e3fpne53 (http://awesomescreenshot.com/0e3fpne53)

Could it be that it simply doesn't force the image like you said?
Title: Re: Image not showing up in iTunes
Post by: angelo on September 11, 2012, 10:24:06 am
Lets back track. What feed does FeedBurner pull? you referenced http://www.antphilosophy.com/category/podcasts/feed/, which I see is a category feed. If you can confirm that FeedBurner is burning this feed URL, then...

You need to go to PowerPress > Category Podcasting, then edit the category "podcasts", then upload your iTunes image there. Then you need to refresh FeedBurner.

If feedburner is pulling feed (http://www.antphilosophy.com/feed/podcast/), you have the right sized image in there and for some reason FeedBurner is not up to date.

As far as your last question, 2000x2000 jpg is sufficient.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 11, 2012, 10:43:09 am
Feedburner pulls the http://www.antphilosophy.com/category/podcasts/feed/ I referenced.

As you describe I have now uploaded the new image following your instructions:
http://awesomescreenshot.com/03bfpv46e (http://awesomescreenshot.com/03bfpv46e)

I have also re-sync'ed Feedburner.

Does it look correct?

Thank you!! I really appreciate it.
Title: Re: Image not showing up in iTunes
Post by: angelo on September 11, 2012, 11:05:01 am
Take this feed  http://www.antphilosophy.com/category/podcasts/feed/ and load it in a browser, select view source, and you will see it does not have the link to the 2000x2000 image as of current.

Something is preventing your feed ( http://www.antphilosophy.com/category/podcasts/feed/) from displaying the latest settings (assuming you did click save). If you have WP caching plugins, they need to be todl to refresh or regenerate. If your server does some sort of caching you may need to restart your web server.

Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 05:11:49 am
Thanks again Angelo.

My problem is that I still can't get the feed to display the correct image.
I have had several people try to help me out but without any luck.

I am willing to pay for help. Could that be an option?

Thanks again.
Mikael
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 06:18:00 am
Could the problem be the individual images that are uploaded to each episode?

See: https://www.dropbox.com/s/3ej6bjkiyddih88/podcast_episode.jpg (https://www.dropbox.com/s/3ej6bjkiyddih88/podcast_episode.jpg)

If that is the case, I will go change all of them at once.

Regards,
Mikael
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 12:26:46 pm
When you view the "program", it uses the image in your feed. When you view the "episode" or are playing the episode, the image in your ID3 tags is displayed.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 01:18:05 pm
But the episode doesn't have to be 1400x1400 or?
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 03:09:54 pm
What is stored in your media does not need to be 1400x1400, but if your producing video it's still recommended. 600x600 in your media should be fine, and iTunes doesn't use that as a factor to decide if you will be featured in any of the categories or not, only the main iTunes image needs to be 1400x1400 or larger.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 03:35:26 pm
Now all images in the feed should be 2000x2000 px.

It is true that if you load the feed http://www.antphilosophy.com/category/podcasts/feed/ (http://www.antphilosophy.com/category/podcasts/feed/) into a browser, it doesn't look like it is 2000x2000 px, but if you right click it, you will see that it is.

So now I would guess that I can only wait??
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 03:52:58 pm
This is why we tell folks not use use FeedBurner. Your FeedBurner feed still pointing to the old image: http://feeds.feedburner.com/theindustriousgeeks?format=xml You will need to go into your FeedBurner account and try to refresh it. Once that's updated, then give iTunes 1-3 days.
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 03:54:06 pm
And I also see your updating your "RSS Feed image", , you need to update the iTunes image, from PowerPress iTunes tab when you edit your category.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 03:59:44 pm
If you right click on the image in http://feeds.feedburner.com/theindustriousgeeks?format=xml (http://feeds.feedburner.com/theindustriousgeeks?format=xml) and choose "show image" you will get the 2000x2000 version. I don't see any other picture referenced?

I completely agree that feedburner sucks but I didn't know better at the time and it doesn't seem like an easy task to change the feed in iTunes (since I would obviously want to keep all the history, reviews etc.).
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 04:16:29 pm
Right click on the feed, and select 'view source'. What you see in the web browser is the RSS image. What iTunes wants is the <itunes:image>. I cant read your language when you send me those screen shots, all I know is you need to be in the tab called "iTunes" and the field is called "iTunes image". It will say in that field what the image size should be.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 04:36:39 pm
Yes thank you. I understand that iTunes want the <itunes:image> - But did you notice that the http://www.antphilosophy.com/wp-content/plugins/podpress/images/logo.jpg (http://www.antphilosophy.com/wp-content/plugins/podpress/images/logo.jpg) image mentioned has actually been changed to a 2000x2000 version? I know that the file name doesn't say so but that shouldn't matter.

As for my language, I assume that the order of the fields would be the exact same as your language :)
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 04:38:27 pm
Back track in this thread, I said Use Blubrry PowerPress to brows e and upload the new iTunes image, PowerPress applies a trick to fool iTunes into seeing a new image. If you don't do this, just use FTP and overwrite the file, then as Mike said earlier, it can take a month or even longer to update.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 04:53:02 pm
I that is what I am doing as per the screenshots I have added. I see no other places in the plugin that needs me to add the 2000x2000 image.

As I've said earlier, I am willing to pay someone knowledgable to login to my site and review the plugin settings. I believe I have done all the things that you so kindly explained to me.
Title: Re: Image not showing up in iTunes
Post by: angelo on September 12, 2012, 07:39:14 pm
Your so close to getting this right, just click the next tab (not feed, but iTunes tab) go to that setting for the iTunes image, click 'browse', find the file on your computer, then at the bottom of the screen click 'save'. It will save the image on your server, PowerPress will rename the file to force iTunes to get the image, and you're good to go.

We offer phone support, but I'm just going to repeat the same thing I've said here in print over the phone/Skype.
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 12, 2012, 11:43:36 pm
Like this right? http://screencast.com/t/mqIqrWbC (http://screencast.com/t/mqIqrWbC)
Title: Re: Image not showing up in iTunes
Post by: Wonderbaum on September 13, 2012, 08:12:46 am
And NOW we have an image in iTunes.

Seems like the issue was that didn't check the "upload new image" box.

(https://www.dropbox.com/s/mqsh4vzqvomikrj/box.jpg)
https://www.dropbox.com/s/mqsh4vzqvomikrj/box.jpg (https://www.dropbox.com/s/mqsh4vzqvomikrj/box.jpg)
Title: Re: Image not showing up in iTunes
Post by: angelo on September 13, 2012, 02:25:38 pm
Yes! and it updated iTunes rather quickly too. Awesome!