Author Topic: "Unable to Download Podcast" error in Apple Podcasts  (Read 215 times)

TheNewMan

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"Unable to Download Podcast" error in Apple Podcasts
« on: August 06, 2018, 03:43:16 pm »
Hello. I'm curious if this is an issue with my podcast or with a user's setup. I'm not getting reports from others, but I'd rather be safe than sorry.

The podcast is "The New Man Podcast". A listener using Apple's Podcast app is having download problems -- only with my podcast. He says it's been happening for weeks. The podcast is updated weekly.

According to him:
iPhone 5SE
using IOS 11.4.1
Downloading podcasts using iTunes (12.8.0.150)
See attachment for screenshot that I get…where it won’t download.
I am attached to my home wi-fi
I’ve also tried downloading using cellular too.
I’ve made sure that cellular downloading is turned on
I’ve re-start the phone.
I’ve done a factory wipe and re-install.

Error he's getting is:
"Unable to Download Podcast (episode name) could not be downloaded at this time."

Feed is:
http://www.thenewmanpodcast.com/category/podcast-episodes/feed/

But I think Apple pulls from Feedburner:
http://feeds.feedburner.com/TheNewMan

Anyone else see a problem here?
Thanks.

Shawn Thorpe

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Re: "Unable to Download Podcast" error in Apple Podcasts
« Reply #1 on: August 06, 2018, 11:45:47 pm »
Your show's Apple Podcasts listing is working off of the FeedBurner feed.

Both your FeedBurner feed and your source feed are validating without any issues.

Since you're only getting one report of this issue, the likelihood the problem resides on the user's local device. Ask them to delete the subscription, completely kill the Podcasts app, relaunch the app and resubscribe.

TheNewMan

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Re: "Unable to Download Podcast" error in Apple Podcasts
« Reply #2 on: August 07, 2018, 08:05:50 am »
Thanks so much, Shawn!