Peter: Please go here:
https://www.blubrry.com/contact/Click the Select link underneath All Other Inquiries and choose Technical Support. Fill out the form with your questions and someone will get back to you with assistance. We may need account information that wouldn't be good to post on a public forum.
Also, I am closing further responses to this thread. If anyone needs more help, either submit a request thru the link above (the best method) or start a new thread in the forum.